FAQ

Frequently Asked Questions

How do I order?
Simply upload your pet’s photo and we’ll create your portrait.

How long does it take?
Digital: 1–3 days  
Printed & framed: 5–10 business days

Can I request changes?
Yes! We offer revisions to ensure you love your portrait.

Do you ship Australia-wide?
Yes — we offer free shipping across Australia.

What if I’m not happy?
We offer a 100% happiness guarantee.